Online Security

The security of your money is our priority. Bank with us safely.

Find out how SATABANK protect you

Secure online access with a confirmation code

To log in securely into your internet banking we always require a confirmation code sent via SMS or generated by the mobile application Gate Keeper according the selected authentication method. The code is only valid for a short period of time.

Additional security for payments or to manage the account or card settings

One-time-password is required to confirm and execute a payment or to manage the account/card settings.

Timed log out

You will be automatically log out in case you don`t use the service for 15 minutes. This will protect you if you forget to log out by yourself.

Disable of your online access

We will automatically block your access in case of 3 incorrect log-in attempts are made.

Fraud monitoring

Our Risk department is always checking for suspicious activities. You may receive SMS message or a phone call from our end to confirm a transaction.

Important: If we call you or send you SMS we will never ask you for card details, PIN, passwords or any other confirmation codes.

We may sometimes delay or decline transactions that are out of character for you, or even block your account until we can confirm that you’re making the transaction. Please, keep your contact details up to date so we can get in contact quickly to minimise any inconvenience.

Our security recommendations

Use regular (adapted and updated) antivirus program.

Create a strong passwords

Use a mix of different types of characters to make the password harder to crack. Use capital and lower-case letters, numbers and symbols minimum 8 characters.

Protect your data

Never give your passwords, PIN, card details or any other security detail to another person.

Phishing

Do not respond to any e-mail, phone or fax instructions that prompt you to divulge your personal information. We will never request sensitive information via email unless you're the one contacting them.

Regularly log into your online banking and check the movements or statements of you accounts, cards to ensure that all transactions are legitimate.

If you think that you have been a victim of fraud contact us as soon as possible:

24/7 Call center: +356 2247 7999 e-mail: info@sata.bank